Refund not received after 10 business days

If a refund is submitted not long after the original charge occurred, the refund may be processed as a reversal. This means that the original charge will drop off your bank statement altogether, as if it never occurred, and your bank account balance will adjust to credit that money back without a specific line item on the statement.

Look for the original charge on your bank statement. If you cannot see the charge on your statement, it has been reversed and the refund is complete.

If you still can't see a credit but can still see the original charge after ten working days, you may contact your bank for more information.