I cannot log in to my account

Login issues can be frustrating and time-consuming at the same time. Here are some of the common problems and how you can solve them.

I am getting invalid credentials message when logging in.

This error message usually means that either the email address or password you are trying to log in with are incorrect. Make sure to log in using the email address and password associated with your Kittl account.

I cannot remember my password.

You can reset your password anytime to gain access to your account. 

I reset my password but I no longer have access to the email. 

In this case, you may contact Kittl Support for assistance.

I reset my password but I never received the password reset link.

First, make sure that the email address is correct. If it is, make sure to check your spam folder or Promotions folders (for Gmail). If you found the email in these folders, mark them as “not spam” to make sure you receive future emails in your inbox.

The password reset link is not working. 

Password reset link is valid for one hour. Make sure your link is not expired. If the problem persists, clear your cache and cookies of your web browser and try to open the link again as this can be caused by caching issues in your browser. 

Google and Facebook authorization pop-up closes automatically.

This can be caused by pop-up blockers. To fix this, disable any pop-up blockers and try to log in again.

I already have an account but when I attempted to log in, I was routed to the “You’re almost signed up” page.

This is sometimes due to an unverified email address. Check your email and confirm the email address. If there is nothing in your inbox, kindly check your spam folder or Promotions folder (for Gmail). If you found the email in these folders, mark them as “not spam” to make sure you receive future emails in your inbox.

I changed my email address and now it’s not letting me log in. 

After changing your email address, you must confirm the email. Check your email and confirm. If there is nothing in your inbox, kindly check your spam folder or Promotions folder (for Gmail). If you found the email in these folders, mark them as “not spam” to make sure you receive future emails in your inbox.